TERMS & CONDITIONS
RESERVATION AND PAYMENT ARRANGEMENTS
Reservation takes effect with the payment online. Once the payment is made, the surf camp participants then receive a confirmation of reservation and tips on how to prepare for the trip.
The company reserves the right to cancel a reservation after a written reminder by e-mail, if the down payment is not paid in time.
Transfers from/to the airport can only be organized on your behalf and guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 72 hours before arrival. Add ons that were booked before arrival can only be cancelled free of charge once the company didn’t have any costs for booking them already.
PREREQUISITE FOR PARTICIPATION
The participant explicitly declares that there are no medical reservations as far as his/her active surfing is concerned. Participants must be at least 24 years old.
The company’s liability for damages that are not personal injuries are limited to EUR 50. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss.
Guests will pay 20% deposit at the time of the booking, and the remaining 80% 5 days prior to arrival.
In case of bookings five or less than 5 days to arrival, 100% package price should be paid at the time of booking.
Refunds are not issued due to reasons outside our control such as poor weather, missing your flight, or any other similar reason.
Guests may cancel their Surf booking at any time before the date of their stay. A booking is not officially canceled until a written notice is received by us. The date we received the written cancellation via email is when the cancellation policy is effective.
Deposit is non refundable. If you’re cancelling less than five days to arrival, the whole paid amount is non refundable.
If cancelling on site, 30% of the package price is payable.
If we find a replacement participant for your slot, we will refund you 100% subject to an administration fee of EUR 100.
1) Any changes to a booking will no longer carry an administration fee of 50 EUR. Any and all changes will be free of charge.
2) Effective for any new bookings made from 1st June 2021 onward and until further notice a guest can request a full refund should they have to cancel their stay due to travel restrictions enforced by COVID-19 (Please note – Any transfer fees will be borne by the cancelling guest)
3) Any postponed stay can be taken at any given time or date, there will be no expiry or time limit
4) Any postponed stays will be like for like. The same booking will apply.
5) Should a postponed stay result in a lower cost, the amount will be used towards any additional add-ons or payments whilst at the camp or used as a discount towards a future stay.
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PROTECTION OF PERSONAL DATA
To protect your personal data the IP anonymization for Google Analytics has been activated. Within the European Union or in other states party to the Agreement on the European Economic Area, Google abbreviates the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google. Should we have further personal data of our website users, we will not use these for website tracking data purposes or link these with other non-personal data.
DEACTIVATION OF WEBSITE TRACKING BY WEBSITE USERS
You can prevent cookies being stored by setting your browser software accordingly. However, here we would point out that in such a case you cannot use all the functions of this – and other – website(s). You can nevertheless prevent the transmission of the data generated by the cookie to Google and reference to the website (incl. your IP address), and also the processing of these data by Google, by downloading and installing the browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en.
USE OF THE ADVERTISING FUNCTION OF
On this website, alongside the standard configuration of Google Analytics, Google Analytics functions are also used to support interest-related advertising based on the users’ surf behaviour. Here Google Analytics uses a third-party cookie by DoubleClick, to evaluate the data on the users’ surf behaviour on various websites. Using these data, statistical statements can be made on demographical data and fields of interest of website users. We expressly draw your attention to the fact that we are not able to see any information about the individual users, and the statistical data which we use cannot be traced back to specific users. After visiting our website, some of our website visitors will receive placements of our advertisements on other websites. This form of ad placement is known as re-marketing or re-targeting.
If you would like to object to this ad placement, we would recommend you use one of the above mentioned possibilities of deactivating the website tracking by a website user. Google also offers a possibility to control cookies for advertising preferences yourself – more at: http://www.google.com/intl/en/policies/technologies/ads/.